We aim to provide a smooth, worry-free experience for our customers, so you can shop with confidence. Please review our policy below to ensure you’re informed about your options.

Return Window

We offer a 14-day return period from the date of delivery. This means you have 14 days after receiving your item to initiate a return.

Return Eligibility

To qualify for a return, your item must be:

• In the original condition received: unworn, unused, with tags, and in the original packaging.
• Accompanied by proof of purchase or receipt.

Return Process

1. Contact Us: To begin a return, please reach out to us at info@lifeinthennk.com.
2. Approval & Instructions: Once your return is approved, we’ll provide a return shipping label and detailed instructions on how to return your item.
3. Important: Items returned without prior approval will not be accepted.

Questions? Feel free to contact us anytime at info@lifeinthennk.com with return-related inquiries.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please inspect your item immediately and contact us right away. We’ll review your claim and work quickly to make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable items (e.g., food, flowers, plants)
• Custom products (e.g., special orders or personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, and gases

If you have questions about whether your item is eligible, please reach out to us.

Exchanges

To exchange an item, return your original item as per our return process. Once approved, simply place a new order for the desired item.

Refunds

Once we receive and inspect your return, we’ll inform you if your refund is approved. Refunds are processed back to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.